Yes, we ship worldwide, with the exception of Russia, Belarus, and Turkey.

Yes, all our products are certified in the European Union and comply with all required regulatory standards.

No, our products available for sale do not contain TPO and comply with European safety standards.

Certain items in our assortment may contain TPO; however, these products are automatically restricted and cannot be purchased in regions where such ingredients are prohibited (including the EU, Israel, Norway, and other countries with similar regulations). Product availability is automatically adjusted based on the customer’s location.

Orders are shipped via Omniva (Latvia). After entering the destination country, parcels are handed over to the local postal service. Tracking remains available through the destination country’s postal system.

No, we do not offer cash on delivery. Orders are shipped only after full payment is received.

The return policy is as follows: returns are accepted within 14 days from the date of order delivery. The customer is responsible for return shipping costs. There is no restocking fee. There are no final sale items — all products are eligible for return within the stated return period.

If the product has not been used and the packaging remains intact, and in cases of manufacturing defects or faults, such situations are reviewed individually. After providing supporting evidence (photos and videos), we offer a resolution either by sending a replacement item or issuing a refund for the affected product.

Orders placed before noon are shipped the same day. Orders placed after noon are shipped on the next business day.

Delivery times vary depending on the destination country. On average:

• EU countries, UK, Canada, and USA: 5–7 business days
• Other regions may take longer depending on local logistics

Customs duties may apply depending on the destination country.

• USA: duties are already included in the shipping cost
• EU: no customs duties apply
• Outside the EU: additional customs fees may be charged according to local regulations. We recommend checking your country’s customs rules for more information.

As we operate internationally from within the EU, VAT (value-added tax) may be applied to orders placed within the European Union. The final price is calculated at checkout based on the customer’s billing and shipping details, as VAT rates vary by country. This ensures compliance with EU tax regulations and accurate pricing for each destination.