FAQ

❓ Can I place an order as a business without VAT (VAT-exempt purchase)?

Yes. If your company is registered in the European Union and has a valid VAT number, you can place an order without VAT in accordance with EU intra-community supply rules.

How it works:

  1. Add products to your cart and proceed to checkout.
  2. Enter your shipping and billing details.
  3. A VAT number field will appear during checkout.
  4. Enter your valid EU VAT number.

The system will automatically verify your VAT number through the EU VIES database. If the VAT number is valid, VAT will be removed from your order and you can complete the purchase without tax.Please note: if the VAT number is invalid or cannot be verified, VAT will be applied according to the delivery country rules.

❓ Do you ship worldwide?

Yes, we ship worldwide, with the exception of Russia, Belarus, and Turkey.

❓ Are your products certified in the EU?

Yes, all our products are certified in the European Union and comply with all required regulatory standards.

❓ Do your products contain TPO?

No, our products available for sale do not contain TPO and comply with European safety standards.

Certain items in our assortment may contain TPO; however, these products are automatically restricted and cannot be purchased in regions where such ingredients are prohibited (including the EU, Israel, Norway, and other countries with similar regulations). Product availability is automatically adjusted based on the customer’s location.

❓ Which shipping company do you use?

Orders are shipped via Omniva (Latvia). After entering the destination country, parcels are handed over to the local postal service. Tracking remains available through the destination country’s postal system.

❓ What is the difference between XS, S, M, L, and XL Dual Forms?

The difference is the height of the longitudinal arch. Each version is designed to fit a different natural nail anatomy.

  • XS – for flat, small, and straight nail plates.
  • S – for nails with a slight natural curve.
  • M – the universal option, suitable for most natural nails.
  • L – for wider nail plates with a more pronounced natural curve.
  • XL – for wide, trapezoid, and strongly downward-growing nails.

All versions have the same sizes and overall shape. The only difference is the arch profile, allowing you to choose the best fit for each client's natural nails.

❓ Which white gel polish should I choose for a French manicure?

At the moment, our gel polish collection includes two white shades:

  • 002 Classic White — a classic white shade.
  • 062 Snow White — a bright, clean snow-white shade.

❓ What is the difference between Liquid Gel, Builder Gel, Builder Stick Gel, and MultiGel?

Liquid Gel – the thinnest gel in the collection. Ideal for natural nail strengthening and also suitable for working with dual forms. Creates a thin yet very durable coating.

Builder Gel – a classic self-leveling gel with medium viscosity. A universal choice for strengthening natural nails, building extensions, and working with dual forms.

Builder Stick Gel – a thicker, more viscous gel. Ideal for working with dual forms. Its non-runny consistency allows you to prepare multiple filled dual forms in advance and cure the entire hand at once, making the application process faster and more convenient.

MultiGel (Polygel / Acrygel) – the thickest material in the collection. Perfect for nail extensions, repairs, 3D modeling, and working with complex nail shapes. It does not self-level, giving you maximum control during application.

❓ What is the difference between Top IMEN AntiVandal with UV and without UV ?

The only difference is the UV filter.

  • Top IMEN AntiVandal with UV v2 contains a UV filter, making it ideal for white and light shades. It helps prevent yellowing and keeps light colors clean and bright until the next correction.
  • Top IMEN AntiVandal without UV v2 does not contain a UV filter, making it ideal for black, dark, and neon shades. It helps preserve the depth and intensity of dark colors and prevents unwanted bluish tones caused by sun exposure.

❓ Can I pay on delivery?

No, we do not offer cash on delivery. Orders are shipped only after full payment is received.

❓ What is the store’s return policy?

The return policy is as follows: returns are accepted within 14 days from the date of order delivery. The customer is responsible for return shipping costs. There is no restocking fee. There are no final sale items — all products are eligible for return within the stated return period.

If the product has not been used and the packaging remains intact, and in cases of manufacturing defects or faults, such situations are reviewed individually. After providing supporting evidence (photos and videos), we offer a resolution either by sending a replacement item or issuing a refund for the affected product.

❓ How long does order processing take?

Orders placed before noon are shipped the same day. Orders placed after noon are shipped on the next business day.

❓ How long does delivery take?

Delivery times vary depending on the destination country. On average:

  • EU countries, UK, Canada, and USA: 5–7 business days
  • Other regions may take longer depending on local logistics

❓ Will I need to pay customs duties upon delivery?

Customs duties may apply depending on the destination country.

  • USA: duties are already included in the shipping cost
  • EU: no customs duties apply
  • Outside the EU: additional customs fees may be charged according to local regulations. We recommend checking your country’s customs rules for more information.

❓ Why is the checkout price higher than the product page price?

As we operate internationally from within the EU, VAT (value-added tax) may be applied to orders placed within the European Union. The final price is calculated at checkout based on the customer’s billing and shipping details, as VAT rates vary by country. This ensures compliance with EU tax regulations and accurate pricing for each destination.

Contact us

We’re always ready to help. Contact us and we’ll respond within 24 hours.

Contact form

Contact Information

📧 Email

amelisacompany@gmail.com

📞 WhatsApp

+37258164725

🕒 Working hours

Monday: 09:00 – 15:00
Tuesday: 09:00 – 15:00
Wednesday: 09:00 – 15:00
Thursday: 09:00 – 15:00
Friday: 09:00 – 15:00
Saturday: Closed
Sunday: Closed

📍Warehouse location

Riga, Latvia