Refund policy
This Refund Policy applies to purchases made from https://imennails.eu. We sell internationally and ship to most countries.
1. Your Right To Cancel
For most online purchases, consumers in the EU/EEA have the right to cancel the order within 14 days without giving a reason. Customers in other countries may have mandatory cancellation, return, or refund rights under their local laws.
For goods, the cancellation period normally ends 14 days after the day you, or a person chosen by you, receive the goods.
To cancel under the EU/EEA withdrawal right, contact us before the end of the 14-day period:
- Email: amelisacompany@gmail.com
- Postal address: Vesivärava tn 50-201, Kesklinna linnaosa, Tallinn 10152, Harju maakond, Estonia
You may use the model cancellation form below, but it is not required.
2. Return Period After Cancellation
After you tell us that you wish to cancel, you must send the goods back within 14 days.
Return address:
SIA FORWARDER, Uriekstes street 14a, Riga, LV-1005, Latvia
Please include your order number and the email address used for the order.
3. Condition Of Returned Goods
Returned goods must be handled only as necessary to inspect their nature, characteristics, and functioning, similar to what would be allowed in a shop.
You may be responsible for any reduction in value caused by handling beyond what is necessary.
4. Products That Cannot Be Returned After Opening
For hygiene and safety reasons, sealed goods that are not suitable for return after opening may not be returnable once unsealed. This may include cosmetics, nail products, liquids, gels, creams, and similar personal care products where the seal has been broken.
Products made to your specifications or clearly personalised may also be excluded from the right of withdrawal.
This does not affect your legal rights if the product is faulty, damaged, or not as described.
5. Return Shipping Costs
Unless we state otherwise, you are responsible for the direct cost of returning goods after cancellation. International return shipping, customs forms, duties, taxes, and carrier fees may vary by country.
If the product is faulty, damaged, incorrect, or not as described, contact us before returning it so we can provide the appropriate solution.
6. Refund Timing
We will refund eligible cancelled orders within 14 days after you inform us of your cancellation. We may withhold the refund until we receive the goods back or until you provide evidence that you have sent them back, whichever happens first.
Refunds are made using the same payment method used for the original purchase unless agreed otherwise. We do not charge a fee for the refund.
7. Delivery Costs
If you cancel the full order, we will refund the standard delivery cost paid for the original shipment. Extra costs for premium, express, or non-standard delivery are not refunded beyond the cost of standard delivery.
8. Faulty, Damaged, Or Incorrect Items
If your item arrives damaged, incorrect, faulty, or not as described, contact us as soon as possible at amelisacompany@gmail.com with:
- Order number.
- Description of the issue.
- Photos or videos showing the issue, where helpful.
- Photo of the parcel and shipping label if the package was damaged in transit.
EU/EEA consumers have a minimum 2-year legal guarantee for goods that are faulty or not as described. Depending on the situation, you may be entitled to repair, replacement, price reduction, or refund. Customers outside the EU/EEA may have similar or additional mandatory rights under local law.
9. Exchanges
We do not offer direct exchanges. Please return the eligible item and place a new order.
10. Model Cancellation Form
Complete and return this form only if you wish to cancel the contract.
To:
Amelisa OÜ Vesivärava tn 50-201, Kesklinna linnaosa, Tallinn 10152, Harju maakond, Estonia amelisacompany@gmail.com
I hereby give notice that I cancel my contract of sale for the following goods:
- Ordered on:
- Received on:
- Order number:
- Customer name:
- Customer address:
- Customer signature, if sent on paper:
- Date: