Shipping policy

This Shipping Policy explains how orders from https://imennails.eu are processed and delivered. We ship internationally to most countries.

1. Countries We Ship To

We ship to most countries worldwide, subject to carrier availability, customs rules, product restrictions, sanctions, and local delivery limitations.

Available shipping destinations are shown at checkout. If your country is not available at checkout, we currently cannot ship to that destination.

We may be unable to ship to some countries, regions, islands, PO boxes, military addresses, freight forwarders, sanctioned territories, or destinations where nail, cosmetic, liquid, gel, electrical, or battery products are restricted.

Excluded destinations: we do not ship to Russia, Belarus, Turkey or Yemen.

2. Order Processing Time

Orders are usually processed within 1-2 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

During promotions, product launches, or high-volume periods, processing may take longer.

3. Delivery Methods And Estimated Times

We ship with Omniva. Estimated delivery times depend on the destination country. For example, delivery usually takes 5-9 business days to Germany or France, 7-14 business days to Italy, and 12-20 business days to Israel. Our chat assistant can tell you the estimated time for your country, and checkout shows the delivery options before you place the order.

Delivery estimates are in business days and start after dispatch, not after the order is placed. Parcels do not move on weekends or public holidays. Estimates are averages, not guarantees.

4. Shipping Costs

Shipping costs depend on destination, order value, weight, delivery method, and promotions available at the time of purchase.

Shipping is free on orders of 200 € or more to most countries. It is not free for the USA (36 €, duties and customs included) or for some remote destinations. Checkout shows the exact shipping price for your address.

5. Carriers

We work with international carriers and national postal services appropriate for your destination. The carrier used for a given order depends on destination, package size, and delivery method selected at checkout.

The carrier may contact you by email, SMS, phone, or app notification about delivery.

6. Tracking

When tracking is available, we will send tracking details after dispatch. Tracking updates may take up to 24 hours to appear after the parcel is handed to the carrier.

7. Failed Delivery And Incorrect Addresses

Please check your delivery address before placing the order.

If a parcel cannot be delivered because the address is incorrect, incomplete, or unavailable, the parcel may be returned to us. We will contact you to arrange reshipment or refund according to the circumstances. Additional shipping costs may apply where the failed delivery was caused by incorrect information provided by the customer.

8. Damaged Or Missing Parcels

If your parcel arrives damaged, contact us as soon as possible at amelisacompany@gmail.com and include:

• Order number.
• Photos of the parcel, shipping label, packaging, and damaged item.
• Description of missing or damaged items.

If tracking shows delivered but you have not received the parcel, contact us at amelisacompany@gmail.com so we can investigate with the carrier.

9. Delivery Risk

For consumer orders, risk passes to you when you, or a person chosen by you, receive the goods.

10. Customs, Duties, And Import Taxes

For EU deliveries from within the EU, VAT and delivery costs are shown at checkout where applicable.

For international deliveries outside the dispatch country or customs area, you may be responsible for import duties, VAT/GST, sales tax, brokerage fees, customs clearance charges, and local handling fees. These charges are set by destination-country authorities or carriers and are not controlled by us.

If you refuse a parcel because of customs charges, taxes, or import requirements, we may deduct shipping costs, return shipping costs, customs costs, carrier fees, and unrecoverable charges from any refund permitted by law.

Dispatch country: Latvia (SIA FORWARDER warehouse, Riga). Shipments are DAP — the customer is responsible for import duties/taxes; checkout does not currently collect import charges for any country.

11. Restricted Products

Some products may be subject to shipping restrictions because of liquids, gels, aerosols, batteries, electrical devices, or local rules. If a product cannot be shipped to your destination, we may cancel the affected item and refund it.